Birkenhead Medical Building, 31 Laird Street, Birkenhead, CH41 8DB
Telephone: 0151 652 1955
PATIENT PRIVACY NOTICE National Data Opt Out Scheme – information and links for patients LEARNING DISABILITIES NEWS PRIVACY NOTICE UPDATE – The NHS GP Data Collection for Planning and Research programme and how you can Opt Out PATIENT PRIVACY NOTICE – COVID 19 UPDATE COVID19 – REVISED PRIVACY NOTICE FOR PATIENTS NEWSLETTER – SUMMER 2019 NEWSLETTER NEWSLETTER IMPROVING ACCESS TO GENERAL PRACTICE
IN THE 12 MONTHS ENDING 3/9/23
We are operating a mix of telephone and face to face appointments. Please speak to the receptionist for current information. Availability may vary due to sickness or annual leave. If you would like to have an appointment, please ring as early as you can as appointments book up quickly. Ideally ring around 8am. If this is not possible, please ask the receptionist for alternatives or a prebookable appointment.
Mornings (by appointment)
Morning slots are booked on the day by ringing in or calling at reception as early as possible after 8am. All available staff are answering telephones at this time, so if you are held in the queue please be patient and your call will be answered in the order it was received. We have installed a new telephone system to help manage the queue.
Afternoons (by appointment)
Mon: Saadian/Clark/Wong/Registrars (Dr Saadian teaching)
Tues: Saadian/Clark/Wong/Registrars (Dr Clark teaching)
Wed: Wong/Trotter/Registrars (Dr Wong teaching)
Fri: Saadian/Azie/Trotter/Registrars (Dr Cheetham teaching)
Arrangements may vary at times due to holidays or sickness.
Consultations are by appointment only and we have a range of options, including workers appointments, some slots can be booked on the day and some are prebookable in advance. If you need to be seen outside of our normal hours, speak to the receptionist who will work out a suitable appointment for you in our local extended access services.
Evening and weekend appointments now available
Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday). Appointments will either take place at this practice or at another NHS setting nearby. Talk to the practice receptionist to find out more or book an appointment.
We offer late appointments through the primary care hub. You can access these late appointments by ringing the usual surgery number.
Doctor availability and times vary – please telephone first.
Nursing Clinics are by appointment only.
Our staff has been trained to signpost you to the most appropriate appointment. This is known as access triage. This helps us ensure patients are seen in order of urgency, or by the most appropriate person.
Under the instruction of the doctors, our staff will ask you for very brief information about your request for an appointment so that you are seen at the right time, by the right person. All of our staff work under strict rules of patient confidentiality and under the direction of the doctors. Our staff are not being intrusive or working outside of their remit. They are fully trained members of the primary health care team and are trained to help you and to signpost you to the most appropriate person or service.
We do not process repeat prescriptions during clinical appointments, so please make sure you order your prescription in plenty of time, via reception or on line.
We will be contacting our patients who fail to attend for booked appointments in order to try to save appointments from being wasted in the future.