Complaints

We are always reviewing our policies and guidance to ensure we can provide the safest and most effective levels of care for you, but sometimes things may go wrong. We take each and every complaint about our service seriously and we encourage anyone who has any complaints about our service to contact us so that we can resolve it.

You can email your complaint to cmicb-wi.gatekeeper-n85017@nhs.net. If you’d prefer to write to us, please address your letter to the address below or we can supply a form to complete at reception:

Practice Management Team
Cavendish Medical Centre
Birkenhead Medical Building
31 Laird Street
Birkenhead
CH41 8DB

If you are not satisfied with our response to your complaint, you can contact the NHS Cheshire and Merseyside Integrated Care Board (ICB) who can assist you further. More information can be found on their website.