Cavendish Medical Centre

Birkenhead Medical Building, 31 Laird Street, Birkenhead, CH41 8DB

Telephone: 0151 652 1955

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Latest News:

PATIENT PRIVACY NOTICE 2022 National Data Opt Out Scheme – information and links for patients LEARNING DISABILITIES NEWS PRIVACY NOTICE UPDATE – The NHS GP Data Collection for Planning and Research programme and how you can Opt Out PATIENT PRIVACY NOTICE – COVID 19 UPDATE COVID19 – REVISED PRIVACY NOTICE FOR PATIENTS NEWSLETTER – SUMMER 2019 NEWSLETTER NEWSLETTER IMPROVING ACCESS TO GENERAL PRACTICE

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NEW MORNING ACCESS FROM JULY 2017 PLEASE READ

Posted on March 8th, 2017

CAVENDISH MEDICAL CENTRE PATIENT INFORMATION LEAFLET CHANGES TO OUR MORNING APPOINTMENTS SYSTEM Dear Patients As […]

ORDERING PRESCRIPTIONS

Posted on February 2nd, 2017

You will need to register for on line access to your medication, appointments and records through Patient Access which […]

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REPEAT PRESCRIPTIONS - Please register for on line service by following the link.

NEW PATIENTS WISHING TO REGISTER CLICK HERE !

CHILDREN - SYMPTOM CHECKER BY ALDERHEY CHILDRENS HOSPITAL

CARERS - DO YOU PROVIDE CARE FOR ANOTHER PERSON?

UPDATE YOUR DETAILS

SIGN-POSTING

MILITARY VETERANS

ONLINE SERVICES & ACCESS TO MEDICAL RECORDS

FRIENDS & FAMILY TEST

ANNUAL PRACTICE SURVEY

TRAINING PRACTICE

GDPR - PATIENT PRIVACY NOTICE

PRACTICE CONFIDENTIALITY CODE OF CONDUCT

SUBJECT ACCESS REQUEST POLICY

PATIENT INVOLVEMENT - Patient Group Joining form

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GALLERY

Opening Times

Monday
08:00 until 18:30
Tuesday
08:00 until 18:30
Wednesday
08:00 until 18:30
Thursday
08:00 until 18:30
Friday
08:00 until 18:30
Saturday
CLOSED
Sunday
CLOSED

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Staff Login | Privacy | Accessibility

CARERS - DO YOU PROVIDE CARE FOR ANOTHER PERSON?

Many people provide care to another person. You don’t need to be a paid carer to be identified as such.

If you believe you are a carer for another person, we would like to know.

Please contact reception and request that your notes are identified as a carer so that we can provide any extra support and contacts that you may find useful.

UPDATE YOUR DETAILS

Name*
First Last
Date of Birth*
Address*
Phone*
Email*
Smoking Status*
How many per day?*
Phone
This field is for validation purposes and should be left unchanged.

SIGN-POSTING

There are times when a helping hand is useful and we may be able to help you find resources to deal with life’s ups and downs.

If you are struggling with your mental health, housing, caring or welfare, we will do our best to help you.

You may find a referral to our team of social prescribers helpful, or sign posting towards one of the community or on line services and projects available.

Please speak to any member of our team in confidence and help us to help you.

MILITARY VETERANS

If you have ever served in any of the British Armed Services, even if for as little as one day, we would like to include this information on your medical records. This will help us to identify any services that may be useful to you during the course of any treatments.

As per the Armed Forces Covenant, all veterans are entitled to priority access to NHS hospital care for conditions associated to their time within the armed forces (service related). However, this is always subject to clinical need and does not entitle the patient to jump the queue ahead of someone with a higher clinical need.

Please inform the doctor, nurse or receptionist of your military history, and we will document this if you wish, or email us at cmicb-wi.gatekeeper-n85017@nhs.net with proof of service. Please include MILITARY VETERAN in the subject line of your email.

FRIENDS & FAMILY TEST

We would like you to think about your recent experiences of our service.
Thinking about your recent visit, overall, how was your experience of our service?*
- Very good
- Good
- Neither good nor poor
- Poor
- Very poor
- Don't know
Please can you tell us why you gave your answer?
Name
This field is for validation purposes and should be left unchanged.

ANNUAL PRACTICE SURVEY

1Past Experience

2About the Practice

3The Clinicians

In the past 6 months, how easy have you found the following:*
Very easy Fairly easy Not very easy Very difficult N/A
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone
Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the surgery was open?*
Yes No Cant remember
If you weren't able to be seen during the next 2 weekdays, why was that?
- There weren't any appointments
- Times offered didn't suit
- Appointment was with a Dr who I didn't want to see
- Only a nurse was free but I wanted to see a Dr
- Other
Please let us know the reason:*

How clean do you find the GP Surgery?*
Very clean Fairly clean Not very clean Not at all clean
How helpful do you find the receptionists?*
Very Fairly Not very Not at all
How long after your appointment time do you normally wait to be seen (excluding drop-in clinics)?*
I am normally seen on time 0-15 minutes 15-30 minutes More than 30 minutes Cant remember
How satisfied are you with the opening hours at the surgery?*
Very Fairly Neither satisfied nor dissatisfied Quite dissatisfied Very dissatisfied

How easy is it for you to get an appointment with a GP?*
Very easy Fairly easy Not very easy Not at all easy Don't know

The last time you saw a GP, how good was the GP at each of the following:*

	Very good	Good	Average	Poor	Very poor
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

How easy is it for you to get an appointment with a Nurse?*
Very easy Fairly easy Not very easy Not at all easy Don't know

The last time you saw a Nurse, how good was the Nurse at each of the following:*

	Very good	Good	Average	Poor	Very poor
Giving you enough time
Asking about your symptoms
Listening to you
Explaining tests & treatment
Involving you in decisions about your care
Treating you with care and concern
Taking your problems seriously

Comments
This field is for validation purposes and should be left unchanged.

TRAINING PRACTICE

UNIVERSITY OF LIVERPOOL QUALITY CERT 21 22

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	Very easy	Fairly easy	Not very easy	Very difficult	N/A
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone